Lowest Price Guaranteed.
COURTS ensures that our prices are lower than or at least the same as competitors, subject to prevailing terms and conditions.
At times, you may find that a product is being offered at a very special price at one of our stores but not the others, or that the price for a product you purchased has dropped at our stores thereafter. This is due to ongoing store-specific promotions or clearance sales. In such instances, we regret that we are unable to offer a price match.
What if I find a lower price offered by your competitors after buying from COURTS?
If you find your recently purchased item priced lower at our competitors, you may contact us within 14 days from date of purchase with “proof” of price. We are happy to refund you the price difference!
Must the product be exactly the same?
Yes, we will price match or refund the price difference on a “like-for-like” basis for the same product brand origin and model including prevailing tax (GST) and manufacturer’s warranty, through the same payment method as well as mode of delivery.
Who are considered your competitors?
Best Denki, Challenger, Gain City, Harvey Norman and Mega Discount Store.
How do I request for a price match from COURTS?
Customers can visit any COURTS store, call our toll-free Customer Service Hotline at 1800 222 6868, or emailcustomercare@courts.com.sg within 14 days from the date of purchase. In your communications, please highlight the lower price in effect that you want us to price match.
How do I show “proof” of price?
Please provide a picture of the competitor’s price tag, advertisement or catalogue to facilitate the price match for physical stores; a screen grab of the competitor’s website promotion to facilitate the price match for online stores.
How long do I have to wait to get a refund?
If you visit any of our physical stores, we will be able to process the claim in the same visit, provided proof of price is provided as above and all requirements are met. Requests through email or our customer service hotline take typically three working days to process.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a listed competitor will advertise a product with limited quantities for a special price or the item may even be out of stock. In these scenarios, the item will not be eligible for a price match or a refund of the price difference.
Does COURTS price match “free gift with purchase” offers?
No. COURTS does not price match “free gift with purchase” offers as they are not exactly “like-for-like”.
Does COURTS price match offers with financing?
No. COURTS does not price match when the competitors’ price is only applicable when using the competitors’ credit cards or any other financing offers.
Does COURTS match competitors’ trade-in value and offers on trade-in products?
No. COURTS does not match our competitors’ trade-in values and offers on trade-in products.
How will the difference in price be refunded to me?
The difference will be refunded via the same mode of payment used for the original purchase. You are only allowed to claim one price match per item.
Click on any of the above pointers for more information.
The latest COURTS Price Promise takes effect from 1 October 2019
COURTS reserves the right to amend any terms and conditions without prior notice.